FAQ

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■The following are frequently asked questions. Please read them carefully before contacting us.

■For questions not answered below, please contact us through our contact form (please be aware that some symbols and emoticons may not be displayed correctly).

■Reply emails will be sent from the following domain.
@lovelive-aqoursclub.jp
Please make sure that the above domain is not blocked in your email address settings.

What is the Aquors CLUB 2019?

What services does Aqours CLUB 2019 offer?

Are the contents of the “Aqours CLUB CD SET 2019” or ”Aqours CLUB CD SET 2019 PLATINUM EDITION” services different?

What is the Aqours CLUB 2019 digital membership card?

How do I register for Aqours CLUB 2019?

How do I carry over my Aqours CLUB account registered in 2018?

Is there a registration fee for Aqours CLUB 2019?

Until when is the Aqours CLUB 2019 valid?

Is the registration and access to the Aqours CLUB 2019 on computers only?

Access environment

Can the serial number be used more than once?

I get an error message when I enter the serial number.

Can serial numbers be re-issued if lost?

There was no serial number page enclosed.

Where can I purchase“Aqours CLUB CD SET 2019” and “Aqours CLUB CD SET 2019 PLATINUM EDITION”?

I want to change the information registered in Aqours CLUB 2019.

I want to delete my account

Does the service include email newsletters?

Can I upload images used in the Aqours CLUB on social media?

Is there any information I need when purchasing members-only merchandise from the Aqours CLUB OFFICIAL SHOP?

Contact form


If the above FAQs do not answer your question or inquiry, please contact us here.
https://lovelive-aqoursclub.jp/contact/

*Please be aware that we can only respond to inquiries in Japanese. Thank you for your understanding.
*This contact form is for inquiries related to the Aqours CLUB only. For schedules of events and other activities, please check our LoveLive! Sunshine!! Official Web Site.
*Please be aware, we can’t respond after 6p.m on weekdays, Saturday, Sunday, holidays including Year-end and New Year holidays.
*We may not be able to provide an answer depending on the details of the inquiry.
*We do not provide any new information other than what is already publicly available.

For inquiries regarding the “Aqours CLUB CD SET 2019” and “Aqours CLUB CD SET 2019 PLATINUM EDITION”
https://www.lantis.jp/support.html