■The following are frequently asked questions. Please read them carefully before contacting us.
■For questions not answered below, please contact us through our contact form (please be aware that some symbols and emoticons may not be displayed correctly).
■Reply emails will be sent from the following domain.
@lovelive-aqoursclub.jp
Please make sure that the above domain is not blocked in your email address settings.
What is the Aquors CLUB 2023?
Aqours CLUB 2023 is a complementary extra service with Aqours 8syuunenn fujisann suehirogari project theme
song CD “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or ”LoveLive! Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION.”
Please register for the Aqours CLUB 2023 using the serial number enclosed in the CD SET.
*Aqours CLUB 2023 is a limited-time service available until 23:59 Japanese time on Thursday,
June 29, 2024. This service can be registered and used for free until the service ends.
What services does Aqours CLUB 2023 offer?
- Issue of Aquors CLUB digital membership card
- Access to Aquors CLUB activities journal (online content such as the club photos and reports)
Further services are planned to be launched in the future.
*If there are more applications in the first draw for tickets than the actual number of tickets available, tickets allocation will be determined by lottery.
*The contents of the “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or ”LoveLive! Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION”. services are the same except for the digital membership card.
Are the contents of the “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or ”LoveLive! Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION” services different?
Except for the digital membership card, the Aqours CLUB 2023 services available when registering with either the “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or “LoveLive! Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION” serial number are the same.
What is the Aqours CLUB 2023 digital membership card?
This is a membership card with a membership number issued on the web page when you register for Aqours CLUB 2023.
When registered with the serial number enclosed in “LoveLive! Sunshine!! Aqours CLUB CD SET 2023,” a standard membership card will be issued; when registered with the serial number enclosed in LoveLive! Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION,” a CLEAR membership card will be issued.
How do I register for Aqours CLUB 2023?
Please click on the “Register” button on the top page of Aqours CLUB 2023, and follow the instructions to register.
*Aqours CLUB 2023 is a limited-time service available until 23:59 Japanese time on Thursday, June 29, 2024. This service can be registered and used for free until the service ends.
*A serial number enclosed in “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or ”Lovelive! sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION” and an email address will be required to register for the service.
*Registration can only be made once for each serial number.
*An email address used for a previous registration cannot be used again (requires one email address for each account).
*Before registration, please keep the serial number where a third party cannot see it.
*We do not re-issue serial numbers under any circumstances, including leakage, loss, damage, etc. Please be careful when handling the serial number.
*Transfer and sale of the serial number and registered accounts are strictly prohibited. If such acts are detected, the relevant account will be deactivated without notice.
How do I carry over my Aqours CLUB account registered in 2022?
Only when registered with the 2022 Aqours CLUB ID (email address) and password (both as at 23:59 Japanese time on June 30, 2023), your 2022 membership number, character birthday digital membership card (only for members selected by lottery) can be carried over to AC2023 for continued registration.
Please be aware that when making a new registration without continued registration of the 2022 registered Aqours CLUB ID (email address) and password, the 2022 membership number, character birthday digital membership card (only for members selected by lottery) cannot be carried over.
If you have forgotten your password, please click here to set it again.
If you were not registered for the 2022 Aqours CLUB, please click here to make a new registration.
Is there a registration fee for Aqours CLUB 2023?
This is a complementary service for those who have purchased a “LoveLive! Sunshine!! Aqours CLUB CD SET 2023”or “LoveLive!Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION,” so registration/access is free of charge.
However, Aqours CLUB 2023 is a limited-time service available until 23:59 Japanese time on Thursday, June 29, 2024, regardless of the day of registration.
Until when is the Aqours CLUB 2023 valid?
The Aqours CLUB 2023 is a limited-time service available until 23:59 Japanese time on June 29, 2024, regardless of the day of registration.
Is the registration and access to the Aqours CLUB 2023 on computers only?
This service can be registered for and accessed on both computers and smartphones.
*Please be aware that this site cannot be accessed on a feature phone.
This site can be accessed from devices other than those used for registration.
(E.g. After registration on a computer, the site can be accessed on a smartphone)
*Depending on the device, some services may not be available.
*We do not accept returns of the “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” or “LoveLive!Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION” even when Aqours CLUB 2023 cannot be accessed. Thank you for your understanding.
Access environment
◇Recommended environment
【PC】
Please use the following browsers which are compatible with SSL (Secure Socket Layer) encryption.
■Windows
- Latest version of Microsoft Edge
https://www.microsoft.com/ja-jp/edge
- Latest version of Firefox
https://www.mozilla.org/ja/firefox/new/
- Latest version of Google Chrome
https://www.google.com/intl/ja_jp/chrome/
■Mac
- Latest version of Safari
http://www.apple.com/jp/safari/
- Latest version of Firefox
https://www.mozilla.org/ja/firefox/new/
- Latest version of Google Chrome
https://www.google.com/intl/ja_jp/chrome/
We do not guarantee the compatibility of the site with beta versions of browsers and full versions of browsers on mobile devices. Thank you for your understanding.
【Smartphones】
- iOS 10.0 or later/Mobile Safari 7.0 or later
- Android OS 6.0 or later: latest version of Google Chrome
Recommended environment is met when both of the OS and the browser requirements are met.
MacIE, full browsers, Windows Phone, and BlackBerry are not supported.
【Tablets】
There are no recommended environments for tablets.
Please use a computer or smartphone which complies with the recommended environment.
*Additionally, please do not access the website in an atypical manner, such as by changing your user agent.
Please access the website with your PC or smartphone after checking the respective recommended environments.
Can the serial number be used more than once?
The serial number can only be used once for registering to the Aqours CLUB 2023.
We ask that the registration is done by the person themselves. To avoid any problems, please never ask a third party to register on your behalf.
*Transfer and sale of the serial number and registered accounts are strictly prohibited. If such acts are detected, the relevant account will be deactivated without notice.
I get an error message when I enter the serial number.
Please refer to the following after checking the message on the error page.
- Make sure that the serial number has not been used for registration previously (serial numbers can only be used once)
- Make sure that the serial numbers are entered using half-width characters
- Make sure there are no half-width spaces entered
*Please be careful of the differences between 0 (zero), O (alphabet ‘o’), and Q (alphabet ‘q’).
*An error will appear when entered using full-width characters. Please enter using capital letters and half-width characters.
If errors still appear after the above have been checked, please contact us from here.
Can serial numbers be re-issued if lost?
We do not re-issue serial numbers under any circumstances, including leakage, loss, etc. Thank you for your understanding.
In addition, the serial number may be necessary after registration. Please keep the serial number in a safe place.
There was no serial number page enclosed.
Please contact the store or e-commerce website of purchase, or the Support section of the Lantis (publisher) website.
https://www.lantis.jp/support.html
*In addition, please be aware that support may not be available for products bought from a channel other than an official store (such as used products).
Where can I purchase“LoveLive! Sunshine!! Aqours CLUB CD SET 2023” and “LoveLive!Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION”?
The Aqours CLUB CD SET can be purchased from the Aqours CLUB OFFICIAL SHOP in the A!SMART website.
http://www.asmart.jp/aqours_club_world
For inquiries regarding “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” and “LoveLive!Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION”
https://www.lantis.jp/support.html
I want to change the information registered in Aqours CLUB 2023.
Log in to Aqours CLUB 2023 and click on your nickname to access your “My Page.” Click on “Change Details” and follow the instructions on the page.
Information which can be changed: ID (email address), password, name (family name only), nickname, prefecture/state/province, phone number
Information which cannot be changed: Name (first name), date of birth, gender
I want to delete my account
Log in to the Aqours CLUB and click on your nickname to access your “My Page.” Click on “Delete Account” and follow the instructions on the page.
However, please be aware that once the account is deleted, the serial number used for registration cannot be used again to re-register.
*To re-register, you will need to purchase the Aqours CLUB CD SET again.
Does the service include email newsletters?
Newsletters are sent to subscribers infrequently (not sent regularly). Please make sure that the “@lovelive-aqoursclub.jp” domain is not blocked in your email address settings.
Can I upload images used in the Aqours CLUB on social media?
We prohibit uploading of our images used in the Aqours CLUB to any social media, including Twitter, Facebook, and other personal web pages, or saving in any media.
If we deem those actions to be inappropriate, the relevant account may be deactivated without notice.
Is there any information I need when purchasing members-only merchandise from the Aqours CLUB OFFICIAL SHOP?
Conduct membership verification with your Aqours CLUB 2023 registered ID (email address) and password when purchasing items from A!SMART. Please make sure to verify with the details used for AC2023 registration.
* 2022 Aqours CLUB members cannot purchase Aqours CLUB limited-edition merchandise after midnight on Thursday, June 30, 2023. Only Aqours CLUB 2023 members can purchase Aqours CLUB limited-edition merchandise after 6PM on Thursday, June 30, 2023.
*If a 2022 Aqours CLUB account is carried over, product purchase information will also be carried over.
E.g. In the case of Aqours CLUB limited-edition products for which a maximum purchase of three items is allowed, if two items were purchased while a 2022 member, and if a 2022 Aqours CLUB account were carried over after 6PM on Thursday, June 30, 2023, a maximum of one more of the same item can be purchased as a Aqours CLUB 2022 member.
Contact form
If the above FAQs do not answer your question or inquiry, please contact us here.
https://lovelive-aqoursclub.jp/contact/
*Please be aware that we can only respond to inquiries in Japanese. Thank you for your understanding.
*This contact form is for inquiries related to the Aqours CLUB only. For schedules of events and other activities, please check our LoveLive! Sunshine!! Official Web Site.
*Please be aware, we can’t respond after 6p.m on weekdays, Saturday, Sunday, holidays including Year-end and New Year holidays.
*We may not be able to provide an answer depending on the details of the inquiry.
*We do not provide any new information other than what is already publicly available.
For inquiries regarding the “LoveLive! Sunshine!! Aqours CLUB CD SET 2023” and “LoveLive!Sunshine!! Aqours CLUB CD SET 2023 CLEAR EDITION”
https://www.lantis.jp/support.html